Terms & Conditions

Thank you for visiting our website mosaic.ae. By using our website and ordering with us, you are agreeing to accept these terms and conditions, so it is a good idea to take a look at them and make sure you are happy with them before you proceed with your order.

Please note that these terms and conditions can be updated at any time and it is up to you to check these terms and conditions regularly before ordering on the site. The terms and conditions are between you and Mosaic Gallery and do not affect your statutory rights.  If you do not agree to these terms and conditions, you should not use or access this website.

All information taken by Mosaic Gallery is strictly confidential and will only be used as necessary to process your order. We will only use any information collected about you in accordance with the Data Protection Act 1998 and we are fully PCI compliant. Your personal data will be used to provide the information, goods and services offered through our website to you, for billing and order fulfillment.

Information collected about you includes name, address, phone number and email address. We will retain all information about you on a secure database. The information collected will be used to process your order accurately.

To process the order our payment provider require customer name, address and card information in order to process your payment transaction.

Some of our couriers require customer information including name, address, email address and mobile phone numbers. This information is solely for the use of delivery and tracking of that order.

We will also send you an email inviting you to submit product and service reviews after you order. If you do not wish to hear from Mosaic Gallery, or do not want to receive review emails, you will be given the option to unsubscribe. You can update any information we hold on you at anytime by contacting us by email at info@mosaic.ae .

Under no circumstances will customer information will be passed on to any third parties for marketing purposes.

SITE CONTENT

COPYRIGHT

All original images, videos and text on this website are the property of Mosaic Gallery. All rights, including copyright, in the content of the mosaic.ae web pages are owned or controlled by Mosaic Gallery. You are not permitted to copy, broadcast, transmit, show or play in public, adapt or change in any way the content of the mosaic.ae web pages for any commercial purpose whatsoever without the prior written permission of Mosaic Gallery.

PRODUCT INFORMATION

Our aim is to always have up to date accurate product information on our website. However, there are sometimes instances where we get it wrong. This may include but is not limited to:

Incorrect pricing

Incorrect stock availability

Changes in colours/items included in sets

Differences in packaging

Incorrect image

Incorrect description

We will always correct any errors immediately once they have been brought to our attention, but we reserve the right not to process any order which is placed on the basis of incorrect information. We reserve the right to change information, prices, specifications and descriptions of listed goods, products and services at any time and without notice.

All colour charts should be used as a guide only. Colours may vary dependent on computer screen or device and colour settings used.

PRICING

All prices displayed on the website are shown in United Arab Emirates Dirham (AED).

If an error is discovered in the price of any the goods in your order, we will inform you as soon as possible. We shall be under no obligation to fulfill an order for a product that was advertised at an incorrect price. 

PAYMENT

Payment will be taken by Payfort or Paypal at the time of ordering. No credit card details are stored on our website.

• Any dispute or claim arising out of or in connection with this website shall be governed and construed in accordance with the laws of UAE.

• United Arab of Emirates is our country of domicile.

• Minors under the age of 18 shall are prohibited to register as a User of this website and are not allowed to transact or use the website.

• If you make a payment for our products or services on our website, the details you are asked to submit will be provided directly to our payment provider via a secured connection.

• The cardholder must retain a copy of transaction records and Merchant policies and rules.

ORDER CANCELLATION, RETURNS & REFUNDS

You have the right to cancel your order within 10 days, from the day you receive the goods.

If you are in possession of the goods you are under the duty to retain them and take reasonable care of them. You must send the goods back to us within 10 days of cancelling your order. We will give you a returns number and advise you of the best method of returning the goods. You will need to return the goods to our contact address at your own cost (unless we delivered the item to you in error or the item is damaged or defective).

We reserve the right to make a charge not exceeding our direct costs of recovering the goods if you do not return the goods or return them at our expense.

All goods are returned at the customer’s risk. Please obtain proof of postage where possible.

Refunds will be done only through the Original Mode of Payment

FAULTY GOODS

It is our policy to guarantee all products sold by us are delivered in good condition and within the manufacturer's quality tolerances. If the goods arrive damaged, incorrect or faulty, please notify us within 5 days of receipt. We will organise replacement or refund including cost of delivery. Please do not return goods without contacting us first. We will give you a returns number and advise you of the best method of returning the goods to us.

We offer a "no quibble" 12 month guarantee against defects in materials and workmanship.

REFUNDS

Once you have notified us that you wish to cancel the contract, any sum debited to us will be refunded to you as soon as possible and in any event within 14 days of receipt of the returned goods.

A deduction can be made if the value of the goods has been reduced as a result of you handling the goods more than was necessary.

If you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that advertised on our website, we shall make good any shortage or non-delivery, replace or repair any damaged or defective goods, or refund to you the amount you paid for the goods in question provided that you notify us of the problem in writing at the address stated in the confirmation email within 14 working days of delivery of the goods plus return the goods to us, unless we inform you that return is not necessary. This provision does not affect your statutory rights.

SAFETY

Some artists' materials contain toxic or flammable substances. Material Safety Data Sheets are available on request. No art materials should be ingested or inhaled.

LIABILITY

Liability cannot be accepted for any damage caused by use of materials supplied by us. Compensation for faulty goods will extend only to the value of the goods purchased from us.
Also we cannot be liable for any losses for your order not arriving on time, although we will do our utmost to ensure that goods do arrive on time and in good condition at all times.